I recently went on a group wine tour, at the lunch stop the winery server began to describe that there were a few lunch orders that needed to change, and she was looking for anyone who pre-ordered the fish. I sat quietly and knew that I had not put in any lunch order. My mind immediately decided that like lots of details I had missed this instruction, and then I wondered what I was about to get for lunch. It did not cross my mind that the server was mixed up, in the millisecond after she announced preordered lunch, I just knew I made a mistake. That is until everyone started to squirm in their seats and finally a brave soul shouted out that none of us had pre-ordered lunch. To which the server responded, oh that explains a lot- burgers for everyone. Of course, we all laughed but there is a lot to think about here. First that all of us for a time thought we had made a mistake in not ordering until one person spoke up and put us all at ease. Second, that because we were not offered that process, we all got the same thing for lunch. Lunch by design would have involved options ahead, a decision of what we wanted and then some kind of system to identify ourselves in the crowded barn like winery building to get what we ordered. Sometimes we get a chance to design the next step, to decide on a reboot and we can look carefully at what we like and don’t in our current situation. What do we own, what can we change and what is the impact on others. Other times we just have to move ahead and take a leap and get what we get, in those circumstances custom lunch may come later, but for now burgers for everyone.
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